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Terms & Conditions

Welcome to 9 Panda Cafe. By placing an order with us, you acknowledge that you have read, understood, and agreed to the Terms & Conditions outlined below. These policies are designed to ensure clarity, protect both parties, and maintain a smooth purchasing experience.

If you have any questions, please contact us at:
📧 9panda@9pandacafe.com

1. All Sales Are Final

All purchases are considered final and non-refundable. We do not accept cancellations, returns, or exchanges for reasons such as:

  • Change of mind

  • Preference

  • Incorrect purchase

  • Incompatibility with your equipment

Refunds or replacements are only offered in cases where the product is damaged upon receipt.

2. Damage or Defective Items

If your item arrives damaged or defective, you must notify us within 48 hours of delivery.

To validate a claim, we require the following evidence:

  • A complete unboxing video showing the unopened package, the entire unsealing process, and the issue clearly

  • Clear and detailed photos of the damaged item

  • Photos of the packaging, including shipping label, box condition, and padding

  • Description of the issue

We reserve the right to decline claims if the evidence is incomplete or inconsistent.
Approved cases will be eligible for either replacement or refund, at our discretion.

3. Compatibility Responsibility

Before purchasing, please verify that your machine or equipment is fully compatible with the product.
We cannot be held responsible for any incompatibility issues.
Incompatibility is not considered a defect and is not eligible for refund, replacement, or return.

4. Accuracy of Shipping Information

Customers are fully responsible for providing accurate and complete shipping details, including:

  • Full name

  • Shipping address

  • Phone number

  • Any required customs information

We are not liable for:

  • Failed deliveries caused by incorrect addresses

  • Returned packages

  • Additional fees due to delivery errors

  • Lost shipments due to inaccurate customer information

If the package is returned to us due to incorrect shipping details, the customer is responsible for reshipping charges.

5. International Shipping, Customs & Duties

International customers are responsible for:

  • Customs duties (except when we stated that the shipping fee includes customs clearance)

  • Import taxes (except when we stated that the shipping fee includes customs clearance)

  • Local regulations

  • Any required documentation for clearance

We are not responsible for:

  • Delays caused by customs inspections

  • Additional fees imposed by local authorities

  • Delays caused by logistics issues, weather conditions, or any other unforeseen reasons

We cannot issue refunds for packages that are delayed, held or due to any of the reasons listed above.

6. Chargebacks & Payment Disputes

To protect our business from fraudulent claims, customers agree to contact us directly before filing any payment dispute.

If a chargeback is initiated without attempting resolution, we reserve the right to submit the following to the payment processor:

  • Delivery confirmation

  • Tracking history

  • Customer communication records

  • Evidence of the provided policy agreements

  • Unboxing video requirements

  • Product photos

  • Order invoices

Fraudulent chargebacks may result in:

  • Investigation by the payment platform

  • Possible blacklisting from future purchases

  • Reporting to relevant authorities or fraud databases

7. Order Processing & Cancellation Policy

Once an order has entered processing, it cannot be canceled.
For custom-made, made-to-order, or specially sourced items, all orders are final upon placement.

If a customer requests an order cancellation for reasons not related to product damage and the cancellation is approved, a 15% restocking fee will apply.


Please ensure that you follow our instructions and agree to our terms and conditions before making any future payments. Any attempts to bypass our terms and conditions checkbox will result in the funds being returned, and a 15% restocking fee will apply.

8. Shipping Delays

While we do our best to ship promptly, we are not responsible for delays caused by factors beyond our control, such as:

  • Courier delays

  • Weather disruptions

  • Customs inspections

  • High-volume seasons

  • Incorrect delivery information provided by the customer

Shipping times are estimates, not guarantees.

9. Product Use & Safety

Customers are responsible for:

  • Reading all product instructions

  • Proper use, handling, and maintenance of the product

  • Ensuring the product is suitable for their intended use

Damage caused by improper handling, misuse, modification, or negligence is not covered.

10. Evidence Requirement for Claims

For any claim involving damage, defect, missing items, or incorrect products received, we reserve the right to request:

  • Unboxing video

  • Photos

  • Additional clarifying evidence

  • Serial numbers or identifying marks

Claims without evidence cannot be processed.

11. Privacy & Data Protection

We only use customer information for:

  • Processing orders

  • Shipping

  • Customer communication

We do not sell or share personal data with third parties except logistics partners involved in order fulfillment.

12. Agreement to These Terms

By placing an order with us, you acknowledge that you:

  • Have read all Terms & Conditions

  • Understand and accept the policies

  • Agree not to file false claims or fraudulent chargebacks

  • Accept that all sales are final unless damaged upon receipt

For any questions or concerns, please contact:
📧 9panda@9pandacafe.com